We try to make our games as simple to play and our websites as easy to navigate as possible, but if you have a query that you can't find an answer to on the How to Play pages, hopefully this list of Frequently Asked Questions will help you out.
If your question is not answered in any of these places, please visit the Contact Us section of the website. Please include your email address in all correspondence, and if possible make sure you are logged in before sending your query. Only matters that are not answered below will be replied to.
How do I get started?
You must Register your personal details through this website by completing the short online registration form. You will then be asked to select your team.
How do I pick my team?
Once you have registered your personal details you will be asked to select your team. To select your team simply click on a player name to select that player for your team. Repeat the process until all 11 players are selected. Enter your chosen Team Name and hit 'Submit'.
For more details on team selection and formations please visit the Get Started section.
How many teams may I enter?
You can only enter one team into the game. You must use your own email address as your Username. Any manager with multiple teams will only be allowed to retain the first team entered.
How do I login to see my team?
Type your email address and password in the boxes provided, then click the 'Login' button. You will then be taken to your team screen where you can view your selections, make transfers etc. If you wish to skip this process in the future, tick the box provided on the Login screen and your details will be remembered for 2 weeks.
I have forgotten my password!
Your registered email address and password would have been emailed to you when you registered for the game. If you have forgotten your password, click on the 'Lost Password' link in the login box on the right-hand side of this webpage and it will be emailed to you. If you have forgotten which email address you have used, then visit the Contact Us section to register your query. Please include as much information as possible in any correspondence e.g your manager name, email addresses and team name.
When is the site updated?
The player and team scores on the website will be updated every morning following midweek match and the Monday morning after any matches played on Friday, Saturday and Sunday.
I have a points discrepancy: is there someone I can contact?
If you have a question concerning points scoring, please visit the Contact Us section of the website to register your query. Please give as many details about your query as possible so that we can investigate it fully.
What are transfers?
Transfers, also referred to as 'Team Changes', are the means by which you can replace one of your chosen footballers with another. Transfer opportunities are strictly limited with a maximum of amount available throughout the tournament. Refer to the How to Play section for further detail.
How do I make a transfer?
In order to make a transfer you must login and visit your team screen. Click on the 'team changes' button to access the transfer page, then follow the instructions on the screen.
How do I join an existing Private League?
To join a Private League you need a League PIN and these are only available from the chairman of each league, we cannot give these out. You could create your own Private League and invite your friends to take part using our Challenge emails.
What is an assist?
An assist is earned when a team-mate makes the last completed pass to a goalscorer before a goal is scored, without any significant defensive interference.
Refer to Scoring Points section for more information.
What is a clean sheet?
A clean sheet occurs when a team concedes no goals during a match. Points are awarded to goalkeepers and defenders who have been on the pitch for 75+ minutes without conceding a goal.
How do I know how well my team is doing?
There are plenty of ways to find out how your team is performing in the game, these include:
Overall Leaderboard
The Leaderboard is where you can view your team's position in relation to the other managers competing in the game, as long as your team has accumulated sufficient points to feature as one of the top 200 managers.
Game Period winner
The accolade of Game Period winner is awarded to the manager whose team scores the most points within any given Game Period. Refer to the Prize Page to see if there is a monthly prize awarded to the Manager of the Month.
Game Period Points
The cumulative points total of all the players in your team for any given Game Period since points scoring began/you entered your team to the game.
Game Period Position
Your Game Period Points total will be compared to that of the other managers playing the game to give you a ranking and indicate where you were placed over that Game Period.
Overall Points
The cumulative points total of all the players in your team since the beginning of the tournament/since you entered your team to the game.
Overall Position
Your Overall Points total will be compared to that of the other managers playing the game to give you a ranking and tell you how many managers have scored more points than you over the course of the tournament... if any!
What are the player positions?
The players are categorised into the five following positions:
Goalkeeper (GK)
The custodian of the net gains points for appearances, clean sheets, assists and goalss, but points are deducted for each goal conceded.
Defenders (DF)
Defeders gain points for appearances, clean sheets, assists and goals, but points are deducted for each goal conceded.
Midfielder (MF)
Midfielders gain points for assists and goals scored.
Forwards (FW)
Forwards gain points for assists and goals scored.
Modern coaches favour a 4-3-3 formation, but rarely include three out-out-out strikers in in their line-up. Instead they favour a target man with wingers playing on either side. The term Forward is used to describe classic strikers, such as Didier Drogba or Fernando Torres, and advanced attackers such as Cristiano Ronaldo and Lionel Messi.
What are the nation abbreviations?
ALG - Algeria
ARG - Argentina
AUS - Australia
BRA - Brazil
CAM - Cameroon
CHI - Chile
DEN - Denmark
ENG - England
FRA - France
GER - Germany
GHA - Ghana
GRE - Greece
HON - Honduras
ITA - Italy
IVO - Ivory Coast
JPN - Japan
MEX - Mexico
NED - Netherlands
NIG - Nigeria
NKO - North Korea
NZL - New Zealand
PAR - Paraguay
POR - Portugal
SAF - South Africa
SER - Serbia
SKO - South Korea
SPA - Spain
SVK - Slovakia
SVN - Slovenia
SWI - Switzerland
URU - Uruguay
USA - United States
What do the abbreviations on the points breakdown tables mean?
CLB - The coutry that the player represents
PLD - Games played by the player
GLS - Goals scored by the player
ASS - Assists achieved by the player
CS - Clean sheets achieved by the player
GA - Goals against conceded by the player
WK - Total points scored in the current week of play
GP - Total points scored in the current Game Period
PTS - Total points scored in the entire game
I keep getting automatically logged-out or thrown back to the home page.
It is very likely that this is due to the settings on your computer. Ensure that cookies and javascript are enabled within your web browser and try again. If symptoms persist, please consult the support team. Please give as many details about your query as possible so that we can investigate it fully.
I am trying to register/login/make a transfer, but the webpage won't continue?
Again it is very likely that this is due to the security settings on your computer. Follow the instructions for the point above.
How do I change my registered email address?
To change your personal details, including your email address, login and click on User Options or Your Profile on the right-hand side of the page. Enter your new email address in the box marked "Email:" and then click the Submit or Save button at the foot of the page. You will need to use this email address when you next login.
What is a Game Period?
The game has been split into a number of Game Periods to give you more chances of winning and so you can spread your transfers across the whole tournament.
Prizes may be awarded for the best performing team in each Game Period so check the Prizes page!
The Game Periods are as follows:
| Game Period |
Tournament Stage |
Start Date |
End Date |
| Game Period 1 |
Group Stage 1 |
11/06/10 |
16/06/10 |
| Game Period 2 |
Group Stage 2 |
16/06/10 |
21/06/10 |
| Game Period 3 |
Group Stage 3 |
22/06/10 |
2/06/10 |
| Game Period 4 |
Last 16 |
2/06/10 |
30/06/10 |
| Game Period 5 |
Quarter-Finals |
01/07/10 |
04/07/10 |
| Game Period 6 |
Semi-Finals, Third Play-off and Final |
05/07/10 |
11/07/10 |
How many players can I have in my team from any one nation?
At the start of the tournament you can have up to two players from any one nation, but this increases as the tournament progresses and teams get knocked out.
In the last 16 and quarter-finals you get three players per nation and this goes up to four per nation for the semi-finals, third placed play-off and the final.
How do I delete a Private League?
The Private League chairman can delete a Private League by removing all the teams from it.
To do this, select a team in the drop down box on the Private League's own page. Then hit the 'Remove' button. Repeat this until all the teams have been removed and this will delete the Private League.
Can I make transfers between matches?
Transfers can be made at any time and if a player is in your team at the scheduled kick-off time of their next match he will be eligible to score you points.
In addition, you do not lose the points a player has won for your team when you make a transfer.
This means that you can take a player out of your team after their game has started and bring in another who is about to play.
However, make sure that the transfer is made before the scheduled kick-off time of the incoming player's match.
Will points be awarded based upon the third/fourth placed play-off?
Yes. Points will be awarded for the third/fourth placed play-off between Uruguay and Germany.